Developed standardized project communication templates for professional services department.

Created standardized PowerShell scripts to automate server pre-requisite installation for all software packages.

Developed SharePoint project tracking tools and utility depository for professional services department.

Promoted to Professional Services team lead.

Selected to host and train professional services and development staff for Konica Minolta Japan partner.

Department and Corporate Management

Negotiated prices, terms of sale, and service level agreements with twenty different software and infrastructure vendors.

Successfully navigated operational shut-down and customer service crises with third party vendor Property Solutions.

Successfully negotiated concessions of $150,000 from four separate third party vendors after a breach of service level agreements.

Corporate Cost Cutting

Created annual IT budgets, benchmarks, and monthly reviews.

Developed new strategic vendor partnerships and negotiated existing contract concessions.

Annual corporate recurring expense savings of $50,000

Equipment and software procurement savings of $175,000.

Implemented operational efficiency improvements to reduce labor cost and increase productivity.

Annual corporate labor expense savings of $100,000

Operational Efficiency Improvements.

Business Intelligence

Developed corporate SharePoint site for improved cross-departmental collaboration, streamlined file management, business analytics, and intelligence.

Project, cross-departmental team, and tenant portals.

Centralized document management.

Training and procedure portals utilizing video and interactive training solutions.

Management dashboards and business analytics portals.

Facilities work order entry and tracking portal.

Vendor contract and insurance management system.

Secure portals for outside vendors to access payment and invoice submission information.

Established IT support structure utilizing ITIL framework.

Implemented PowerPivot across departments to streamline and automate data analysis.

Implemented project and service desk management systems based on ITIL and PMI frameworks.

MRI Real Estate Software Upgrades, Enhancements, and Development.

Migrated version 3.0 to 4.0 requiring comprehensive database normalization, table restructuring, and development.

New Module Roll-out

Budget & Forecasting

Leaseflow

Workflow

Workspeed

Viewpoint / Executive Dash

Tenant Connect

MRI Web

Paper and procedure duplication reductions.

Implemented paperless invoice and purchase order routing and approval system.

Implemented third party contract and lease negotiation tracking system to ensure compliance with state laws regarding agency.

Developed automated tablet based building inspection form for commercial and residential buildings.

Developed electronic master filing system.

Implemented folder, file, paper, and e-mail retention policies and archive systems.

Developed employee software training program to enhance employee efficiency and effectiveness.

Implemented paperless automated pdf email software to automate monthly statement remittance.

Developed system for automated commercial leasing checklists and compliance. System improved accuracy, allowed for more visibility into lease pipeline, and added automated reminders on checklist items.

Rolled out mobile devices to facilities team and property managers to allow for on property leasing, work order tracking, and messaging. System allowed staff to stay on property to complete daily tasks without commuting back and forth to the corporate office.

Customer Retention Improvements.

Implemented new online automated tenant portals to allow tenant access to account history, online payments, and work order submission. Increased customer satisfaction in addition to a significant savings in labor hours.

Developed tenant feedback survey system to obtain customer input, reviews, and direct feedback resulting in vastly improved customer experience.

Implemented third party newsletter system to automate tenant notices and property information updates.

Implemented residential tenant web-based leasing allowing tenants to execute leases online remotely resulting in significant savings in labor hours.

Customer Acquisition Enhancements.

Developed social media presence, web marketing strategies, search engine optimization, and pay per click advertising.

Completed overhaul of corporate web presence.

Redeveloped corporate website www.rowleyproperties.com

Developed new segmented property websites: www.rowleystorage.com and www.wildwoodapartmenthomes.com

Systems Reliability Enhancement.

Rebuilt entire network from the ground up resulting in vastly improved network speed, server, and workstation reliability, significantly reduced downtime, enhanced backup history and reliability.

10 physical servers --> Ten virtual servers on three custom built physical hosts.

Added additional server rack.

Windows Server 2003 --> Windows Server 2012 r2.

SQL Server 2005 Standard --> SQL Server 2012 BI.

SharePoint 2007 Foundation --> SharePoint 2013 Enterprise.

Exchange 2007 --> Exchange 2013.

Windows Backup --> Datto / Acronis.

25 Workstations: 2005 Hardware / Windows XP --> 2013 Hardware / Windows 7.

Single Server UPS --> 5 Networked & Redundant UPS's.

Complete Re-Cable for Workstations, Switches, Servers.

Implemented NIC teaming, redundant switches and internet providers.

Implemented iDrac and remote management systems to allow remote server management.

Implemented Exchange and SQL Database Availability Groups, Hyper-V replication and clustering to ensure systems availability.

Developed comprehensive backup, security, and disaster preparedness policies.

Implemented five layer backup system to ensure data integrity and continuity.

Implemented Network and Redundant Backup Battery supplies tied to on-site generator to ensure systems availability.

Implemented Exchange and SQL level backup systems to allow for quick recovery of individual database items.

Implemented workstation level backups and UPS battery backups.

Re-developed corporate Intranet from ASP to ASP.NET.

Migrated phone system from internal PBX to hosted VOIP.

Implemented equipment standards and procurement procedures to standardize software and hardware across the organization.

Corporate Security Improvements.

Initiated Independent Audits and Security Penetrations Testing Schedule.

Designed and implemented property wide surveillance system.

Installed IP-Based Surveillance Cameras at 20 different buildings.

Designed and installed surveillance wireless LAN network utilizing Point to Point radios, switches, and routers.

Implemented 20 local DVR systems networked to central surveillance server.

Migrated online tenant portal and payment systems off internal servers to third party payment processor.

Developed annual employee security awareness training program.

Implemented corporate-wide anti-virus and malware solutions to ensure all systems had effective protection.

Implemented firewall deep packet scanning and intrusion prevention systems.

Implemented mobile device management system allowing for remote wipe and corporate data protection. Developed bring your own device mobile policies reducing corporate phone expenses and increasing corporate security.

Segregated servers to create an additional layer of firewall protection between data and services.

Legal Research

Worked with attorneys to answer legal and liability questions regarding technology implementations.

Online lease execution.

Security camera and surveillance systems.

Electronic signature capture.

Corporate Cost Cutting

Implemented software and department restructuring solutions to reduce Accounting staff labor costs by $150,000 annually.

Implemented a web based electronic invoice management, routing, and approval software solution to streamline invoice routing and reduce paper handling.

Implemented an excel based software database sync plug-in to develop tenant operating cost reconciliation's and monthly financial statement generation. Plug-in allowed for one time design and development of financial reports which updated monthly and annual data automatically.

Implemented third party bill payment service to eliminate paper check printing and remittance submission.

Developed automated cash flow, bank balance, and revenue comparison reporting eliminating 4 hours of daily manual entry.

Implemented paperless statement and monthly billing system resulting in $10,000 annual savings in postage and paper.

Developed property utility tracking system database to effectively track monthly utility costs and quickly identify water and power leaks.

Revenue Optimization

Worked in conjunction with attorneys to successfully collect $75,000 in outstanding debts.

Implemented RUBS utility tenant billing system resulting in $160,000 in annual utility expense recapture.

Developed automated CAM expense reconciliation system reducing average expense recapture time from 180 days to 60.

Implemented annual per-property business plans to effectively optimize revenues, operating and capital expenses by property. System allowed for identification and improvement of under performing properties.

Developed capital reserve studies to effectively plan long term capital investments cash reserves.

Implemented Tenant Improvement billing system to improve expense recapture and decrease billing time.

Developed financial modelling template for evaluating potential property acquisitions.

Operational Efficiency Improvements.

Developed financial statement framework and presentation format resulting in a reduction of monthly financial statement creation by 10 days.

Implemented key measures and executive summaries improving the evaluation of property performance during financial statement reviews.

Developed vendor management system, flow chart, and master contract to streamline vendor management and reduce labor overhead. System included contract management, insurance certificate, and 1099 tracking.

Implemented regular, monthly financial and key measures reviews to evaluate and improve property performance.

Established criteria for evaluating commercial prospect financials and business plans.

Created streamlined Statement Of Deposit procedure to reduce turn around time and ensure compliance with 10 day landlord tenant laws.

Developed standarized project communication templates to improve project communication and lifecycle management.

Transformed project templates from standard word files to fillable pdf templates to improve usability and department efficiencies.

Promoted from junior project manager to project manager within first six months of employment.

Created staff training and tracking intranet and wiki portal to improve issue tracking, documentation, and template management.

Management

Trained seven new employees on accounting principles and training procedures.

Developed work schedules, approve vacations, assigned duties and projects to accounting staff members.

Implemented awards and feedback program to incentivize staff to meet strategic goals under shorter time constraints.

Revenue Enhancement

Increased profits by 30% in one year through restructuring core automatic espresso machine product line.

Conducted bench-mark studies of key competitors. Worked in conjunction with sales manager to increase pricing by 5% to small business customers and 2% to corporate customers resulting in $250,000 increase in annual revenues.

Accounting

Developed comprehensive financial reporting package to reflect the growing organization complexity of the business.

Performed complex general accounting functions, including preparation of journal entries, account analysis and balance sheet reconciliation.

Took billing and payment responsibility for two key corporate customer relationships Barnes and Noble and Starbucks. Increased accuracy of corporate billings and improved accounts receivable by 19 days leading to significant cash flow improvement.

Implemented quarterly budget modelling to project monthly cash requirements and ensure ability to meet captial and operational obligations.

Corporate Cost Savings

Successfully negotiated with the City of Seattle to reduce a $8,000 water leak bill down to $3,500 saving the company $4,500.

Developed new manufacturing program for piston building resulting in $30,000 annual reduction in labor and documentation costs.

Implemented an automated invoice routing system to reduce labor costs, eliminate lost invoices, and improve payment terms with vendors.