Managed all aspects of corporate technical objectives ensuring systems and network availability, security integrity, rapid incident response and enhanced operational efficiency.
IT Department Management
Managed technical support staff. Defined job roles, coordinated training, conducted regular team meetings, assigned projects and ensured the completion of key milestones.
Developed annual department budgets, capital plans, cash flow projections, reserve and forecasting studies.
Managed all technical equipment procurement (network, software, licensing, desktops, servers, security, peripheral and mobile devices).
Conducted monthly executive team reviews to link business operational needs with technical solutions.
Collected, analyzed, and summarized data and current trends for technical products and services. Made recommendations for capital and project investments.
Managed corporate technology partnerships for equipment procurement/warranty/support, network security, phones/internet, wireless service, copier, licensing, security monitoring, backup and user training.
Corporate Network Management
Monitored network systems, performed operational maintenance tasks.
Patch management, software / firmware upgrades, systems clean-up
Security testing and hardening
Maintained software licenses, password lists and company hardware inventory.
Defined procedures for retention, protection, retrieval, transfer, and disposal of records.
Conducted systems upgrade planning and implementation.
Recommended and implemented controls.
Documented processes for development, testing, implementation, application integration and technical reports.
Designed and implemented system failure and disaster recovery policies and procedures; complete and tested back-ups and UPS power management systems, and maintained documentation.
Help Desk Management
Troubleshot and resolved client network, workstation and technical issues.
Designed and conducted training programs; providing references and support.
Developed strategic plans aimed at streamlining corporate operations, improving production, productivity, and customer service standards through the development and implementation of technology.
Researched, evaluated, recommended, tested and installed third-party technology to support strategic action plans.
Developed custom software and hardware solutions to solve critical operational gaps. Studied operational needs; conferred with users and executives; studied systems flow, data usage, and work processes. Implemented solutions following the software development lifecycle, SCRUM, PMI and ITIL frameworks.
Conducted testing cycles for custom and third party applications to ensure they produced desired results.
Developed database structures and integrated cross-platform solutions for improved data sharing and storage.
Managed technical solution adoption by conducting training programs and providing support for end users.
Served as project manager for all technical projects relating to the installation of hardware, software and custom programming development solutions.
Defined project requirements by identifying project milestones, phases, and elements; forming project team; establishing project budget and overseeing to completion including employee training.
Department and Corporate Management
Negotiated prices, terms of sale, and service level agreements with twenty different software and infrastructure vendors.
Successfully navigated operational shut-down and customer service crises with third party vendor Property Solutions.
Successfully negotiated concessions of $150,000 from four separate third party vendors after a breach of service level agreements.
Corporate Cost Cutting
Created annual IT budgets, benchmarks, and monthly reviews.
Developed new strategic vendor partnerships and negotiated existing contract concessions.
Annual corporate recurring expense savings of $50,000
Equipment and software procurement savings of $175,000.
Implemented operational efficiency improvements to reduce labor cost and increase productivity.
Annual corporate labor expense savings of $100,000
Operational Efficiency Improvements.
Developed corporate SharePoint site for improved cross-departmental collaboration, streamlined file management, business analytics, and intelligence.
Project, cross-departmental team, and tenant portals.
Centralized document management.
Training and procedure portals utilizing video and interactive training solutions.
Management dashboards and business analytics portals.
Facilities work order entry and tracking portal.
Vendor contract and insurance management system.
Secure portals for outside vendors to access payment and invoice submission information.
Established IT support structure utilizing ITIL framework.
Implemented PowerPivot across departments to streamline and automate data analysis.
Implemented project and service desk management systems based on ITIL and PMI frameworks.
MRI Real Estate Software Upgrades, Enhancements, and Development.
Migrated version 3.0 to 4.0 requiring comprehensive database normalization, table restructuring, and development.
New Module Roll-out
Budget & Forecasting
Viewpoint / Executive Dash
Paper and procedure duplication reductions.
Implemented paperless invoice and purchase order routing and approval system.
Implemented third party contract and lease negotiation tracking system to ensure compliance with state laws regarding agency.
Developed automated tablet based building inspection form for commercial and residential buildings.
Developed electronic master filing system.
Implemented folder, file, paper, and e-mail retention policies and archive systems.
Developed employee software training program to enhance employee efficiency and effectiveness.
Implemented paperless automated pdf email software to automate monthly statement remittance.
Developed system for automated commercial leasing checklists and compliance. System improved accuracy, allowed for more visibility into lease pipeline, and added automated reminders on checklist items.
Rolled out mobile devices to facilities team and property managers to allow for on property leasing, work order tracking, and messaging. System allowed staff to stay on property to complete daily tasks without commuting back and forth to the corporate office.
Customer Retention Improvements.
Implemented new online automated tenant portals to allow tenant access to account history, online payments, and work order submission. Increased customer satisfaction in addition to a significant savings in labor hours.
Developed tenant feedback survey system to obtain customer input, reviews, and direct feedback resulting in vastly improved customer experience.
Implemented third party newsletter system to automate tenant notices and property information updates.
Implemented residential tenant web-based leasing allowing tenants to execute leases online remotely resulting in significant savings in labor hours.
Customer Acquisition Enhancements.
Developed social media presence, web marketing strategies, search engine optimization, and pay per click advertising.
Completed overhaul of corporate web presence.
Redeveloped corporate website www.rowleyproperties.com
Developed new segmented property websites: www.rowleystorage.com and www.wildwoodapartmenthomes.com
Systems Reliability Enhancement.
Rebuilt entire network from the ground up resulting in vastly improved network speed, server, and workstation reliability, significantly reduced downtime, enhanced backup history and reliability.
10 physical servers --> Ten virtual servers on three custom built physical hosts.
Added additional server rack.
Windows Server 2003 --> Windows Server 2012 r2.
SQL Server 2005 Standard --> SQL Server 2012 BI.
SharePoint 2007 Foundation --> SharePoint 2013 Enterprise.
Exchange 2007 --> Exchange 2013.
Windows Backup --> Datto / Acronis.
25 Workstations: 2005 Hardware / Windows XP --> 2013 Hardware / Windows 7.
Single Server UPS --> 5 Networked & Redundant UPS's.
Complete Re-Cable for Workstations, Switches, Servers.
Implemented NIC teaming, redundant switches and internet providers.
Implemented iDrac and remote management systems to allow remote server management.
Implemented Exchange and SQL Database Availability Groups, Hyper-V replication and clustering to ensure systems availability.
Developed comprehensive backup, security, and disaster preparedness policies.
Implemented five layer backup system to ensure data integrity and continuity.
Implemented Network and Redundant Backup Battery supplies tied to on-site generator to ensure systems availability.
Implemented Exchange and SQL level backup systems to allow for quick recovery of individual database items.
Implemented workstation level backups and UPS battery backups.
Re-developed corporate Intranet from ASP to ASP.NET.
Migrated phone system from internal PBX to hosted VOIP.
Implemented equipment standards and procurement procedures to standardize software and hardware across the organization.
Corporate Security Improvements.
Initiated Independent Audits and Security Penetrations Testing Schedule.
Designed and implemented property wide surveillance system.
Installed IP-Based Surveillance Cameras at 20 different buildings.
Designed and installed surveillance wireless LAN network utilizing Point to Point radios, switches, and routers.
Implemented 20 local DVR systems networked to central surveillance server.
Migrated online tenant portal and payment systems off internal servers to third party payment processor.
Developed annual employee security awareness training program.
Implemented corporate-wide anti-virus and malware solutions to ensure all systems had effective protection.
Implemented firewall deep packet scanning and intrusion prevention systems.
Implemented mobile device management system allowing for remote wipe and corporate data protection. Developed bring your own device mobile policies reducing corporate phone expenses and increasing corporate security.
Segregated servers to create an additional layer of firewall protection between data and services.
Worked with attorneys to answer legal and liability questions regarding technology implementations.
Online lease execution.
Security camera and surveillance systems.
Electronic signature capture.